Support
Help for Studio and Aura.
Guides for playback and live preview, plus a ticket form when you need the team. Built for production workflows.
Guides
Common fixes
Aura mobile
- Update to the latest app from the App Store or Google Play.
- Enable haptics in-app and allow system vibration.
- Android fidelity varies by device motor and OEM.
Studio ↔ iPhone preview
- Studio and iPhone must share the same Wi‑Fi (avoid guest / VPN isolation).
- Allow Local Network for HapticCore Preview on iPhone.
- Open Live Preview in Studio and wait for the device list.
No haptics on iPhone
- Core Haptics requires a physical iPhone — Simulator cannot play haptics.
- Confirm the project has haptic events and Studio is playing.
- Check Silent Mode / Focus settings aren’t muting system haptics.
FAQ
Who is Aura built for?
Aura is built for movie production and marketing teams — trailer houses, studios, and post crews who want trailers, action scenes, and key cuts to land with synchronized haptics on phones. Teams author in Haptic Studio; audiences watch and feel on Aura.
What footage can we upload?
Upload theatrical trailers, teaser cuts, action set pieces, chase sequences, or any main scene you want audiences to feel. Haptic Studio analyzes the soundtrack locally, generates an editable .ahap track, and keeps dialogue and music beds from drowning out impacts.
What is Haptic Studio?
Haptic Studio is the desktop editor for film teams. Import video, generate haptics with AI, fine-tune intensity and sharpness on a professional timeline, preview on a live iPhone, and publish the finished haptic cut to Aura.
How does the AI Haptic Engine work?
Studio’s local ML sidecar uses PANNs sound-event detection and Silero VAD. It suppresses dialogue and music, detects explosions, impacts, whooshes, and footsteps, then plots intensity and sharpness as an editable .ahap timeline you can hand-finish.
Can we hand-author every hit?
Yes. AI output is never a black box. Every event stays editable — regenerate, delete, reshape intensity and sharpness, and lock timing to picture before you ship the trailer or scene.
More answers on the homepage FAQ.
Ticket desk
Still stuck? Open a ticket.
Include OS version, app or Studio version, and a short description. You’ll get a ticket ID like AUR-2026-00001 for follow-ups.
Prefer the full contact form