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Aura Version — teal A-shaped logo with an integrated audio waveform on a black background

Aura Version Support

Help for Haptic Studio and Aura Version.

Guides for Aura Version playback and Haptic Studio live preview, plus direct issue reporting with screenshot attachments. Built for production workflows at auraversion.com.

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Guides

Common fixes

  • Aura mobile

    • Update to the latest app from the App Store or Google Play.
    • Enable haptics in-app and allow system vibration.
    • Android fidelity varies by device motor and OEM.

  • Studio ↔ iPhone preview

    • Studio and iPhone must share the same Wi‑Fi (avoid guest / VPN isolation).
    • Allow Local Network for HapticCore Preview on iPhone.
    • Open Live Preview in Studio and wait for the device list.

  • No haptics on iPhone

    • Core Haptics requires a physical iPhone — Simulator cannot play haptics.
    • Confirm the project has haptic events and Studio is playing.
    • Check Silent Mode / Focus settings aren’t muting system haptics.

FAQ

  • What is Aura Version?

    Aura Version (auraversion.com) is the official haptic movie-trailer brand from TECHPOD AI DATASERVICE PRIVATE LIMITED. Film and trailer teams author synchronized touch in Haptic Studio; audiences feel trailers and scenes in the Aura player on iPhone and Android. Aura Version is not the Hyundai Aura car, Lenovo Aura Edition laptops, the Rowbyte Aura After Effects plugin, or Neo4j AuraDB.

  • Is Aura Version related to Hyundai Aura or Lenovo Aura Edition?

    No. Aura Version is a software and media brand for haptic movie trailers at auraversion.com. It is unrelated to Hyundai’s Aura sedan, Lenovo’s Aura Edition PCs, Rowbyte’s Aura plugin, or Neo4j’s Aura cloud database. Search auraversion.com for the official product.

  • Who is Aura Version built for?

    Aura Version is built for movie production and marketing teams — trailer houses, studios, and post crews who want trailers, action scenes, and key cuts to land with synchronized haptics on phones. Teams author in Haptic Studio; audiences watch and feel on Aura.

  • What footage can we upload?

    Upload theatrical trailers, teaser cuts, action set pieces, chase sequences, or any main scene you want audiences to feel. Haptic Studio analyzes the soundtrack locally, generates an editable .ahap track, and keeps dialogue and music beds from drowning out impacts.

  • What is Haptic Studio?

    Haptic Studio is the Aura Version desktop editor for film teams. Import video, generate haptics with AI, fine-tune intensity and sharpness on a professional timeline, preview on a live iPhone, and publish the finished haptic cut to Aura.

More answers on the homepage FAQ.

Ticket desk

Still stuck? Open a ticket.

Include OS version, app or Studio version, and a short description. You’ll get a ticket ID like AUR-2026-00001 for follow-ups.

Prefer the full contact form

We typically reply within 1–2 business days.